Fuel the growth of your business
The digitalisation of customer services creates a fast, personalised and simple experience for customers – a must-have in today's technology-driven market. An effortless and efficient process increases product take-up and customer loyalty, and decreases new business drop-out rates.Our digital onboarding service provides a multi-channel solution, including online self-service with agreement signing, and an agents' onboarding tool. New customers can sign up to products instantly – at home, with a sales agent or as part of an e-commerce buying journey.
Head of Business Development, Digital Customer Experience, Financial Services
Key benefits
Onboard anywhere
A swift customer journey with the ability to onboard anywhere increases the number of completed sales, and helps to create long-term customer loyalty.
Save time and money
An automated digital process reduces the cost per acquisition of new business, and saves time compared to the process of manual sales and decision-making.
Exceed expectations
An agile and slick onboarding process enables you to exceed your customers' expectations from the beginning, fuelling the growth of your brand and business.
Key features
Smooth end-to-end process
The entire onboarding process is supported, from guidance on the right product choice, to product information, application and final agreement.
Multi-channel solution
Our digital solution provides a number of channels for customer onboarding, via sales agents, retail partners or directly by the end customer.
Applications for physical touchpoints
In-store application is a smooth customer onboarding and credit origination tool designed for retail partners. Credit decisions are made instantly, with the convenience of digital signatures for immediate acceptance and agreement.
Online and mobile
A fast origination process enables customer onboarding online and via mobile apps, and gives you the ability to target customers with more personalised offers. Our online solution provides co-branding capability for retail partners, giving access and control over credit decisions and transactions.
E-commerce partners
Credit options can be given to customers in a retail environment, with credit decisions made quickly for e-commerce. Co-branded products and partner onboarding are supported seamlessly.