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DigiOps Delivery Model: Dedicated team, streamlining operations in the digital era

Streamlined operations and optimized digital processes - that's what the customer-dedicated DigiOps setup offers. Get the latest insights.

Karel Suchý / August 22, 2024

In the ever-evolving digital landscape, DigiOps (Digitally augmented operations) has emerged as a vital approach for organizations seeking to streamline operations and optimize their digital processes.

The customer-dedicated DigiOps setup offers numerous advantages for organizations seeking success. Improved efficiency is a key benefit, as DigiOps brings together IT Infrastructure Operations and Application Operations into a dedicated, unified, cross-skilled team. This consolidation, along with a detailed understanding of the client's ecosystem, minimizes redundant tasks and promotes streamlined operations. Direct communication between customers and DigiOps Architects and Developers accelerates the building and release of features necessary for smooth business continuity.

Furthermore, DigiOps enhances customer experiences by swiftly resolving IT issues, improving application availability, and ensuring optimal performance. By leveraging data-driven decision-making, organizations can make informed choices to enhance their IT environment, leading to better outcomes and improved customer satisfaction.

DigiOps improving digital operations for Posti

 

Driving efficiency and collaboration with automation tools in DigiOps

Automation tools play a crucial role in DigiOps, enabling the automation of repetitive tasks, reducing human error, and improving operational efficiency. The successful implementation of DigiOps relies on various technologies and tools. AI/ML (Artificial Intelligence/Machine Learning) algorithms provide valuable insights and automate decision-making processes. 

Leveraging big data analytics unlocks valuable insights, optimizing operations, while workflow management systems contribute to seamless collaboration and process efficiency. An Integrated AIOps platform further enhances these capabilities by providing a unified approach to IT operations, combining AI-driven insights with automation to proactively manage and resolve issues. Automation tools, along with AI/ML capabilities, are not only beneficial; they are essential for the successful implementation of DigiOps.

 

DigiOps adoption challenges to overcome

While organizations adopt DigiOps, they may encounter challenges such as resistance to change, skill gaps, and security concerns. Overcoming these challenges necessitates effective change management strategies, clear communication, employee training programs, and fostering a culture of innovation and continuous improvement. Addressing security concerns requires robust cybersecurity measures, including encryption, access controls, and regular security audits. Successfully addressing these challenges is crucial for the seamless adoption and long-term success of DigiOps.

 

Key drivers for the implementation of digital operations (DigiOps)

There are several key drivers motivating organizations to implement DigiOps. The most important ones of these key drivers are cost optimization, customer experience and business continuity.

Cost Optimization: Many organizations start DigiOps development projects to streamline operations,automate manual processes, apply modern methods and reduce costs.

Customer Experience: Organizations may also initiate DigiOps projects to enhance the overall customer experience by introducing dedicted operations team, new technologies and improving service quality.

Business Continuity: Real-time monitoring and analytics provided by DigiOps allow for proactive identification and resolution of issues, minimizing downtime and maximizing productivity.

The future of DigiOps is promising, with emerging trends and innovations shaping the landscape. By implementing DigiOps, organizations can achieve improved efficiency, cost savings, enhanced customer experiences, and data-driven decision-making. DigiOps stands as a transformative approach that empowers organizations to streamline operations and optimize digital processes.

As organizations continue to embrace DigiOps, staying ahead of emerging trends and innovations will be key to maintaining a competitive edge.

Jiří Ševčík
Product Manager Global DigiOps Delivery, Tietoevry Tech Services

Karel Suchý
Head of Global DigiOps Delivery, Tietoevry Tech Services

Author

Karel Suchý

Head of Global DigiOps Delivery, Tietoevry Tech Services

Jiří Ševčík

Product Manager Global DigiOps Delivery, Tietoevry Tech Services

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