13 February 2020
Brilliant Futures have announced the winners of Brilliant Awards – Customer Experience and awarded TietoEVRY Credit Solutions as the runner up in Best Customer Service – Financial Services category.
The award acknowledges organisations in Sweden that have provided exceptional customer experiences through their customer service. It is based on data from 130 Swedish organisations and a total of three million customer surveys have been conducted.
”TietoEVRY is an organization that shows great interest and understanding of the importance of creating good customer experiences. The employees' and management's strong commitment to customer satisfaction produces results and we are pleased that this makes them one of the best in their industry,” says Andreas Ferm, CEO of Brilliant.
TietoEVRY Credit Solutions were recognised among the best in Sweden's customer service companies in the financial services industry.
“This great result shows the care our BPO team in Kalix takes in each of the 10 000+ customer inquiries they handle every month and we are very proud of what they have achieved. We thrive to provide the best experience possible for our customers’ customers and they consistently rate our service high on general satisfaction, engagement, response time, and efficiency in solving our customers’ problems. Our key to success is our skilled and diverse team combined with their dedication of always taking care of the customer. We believe being awarded as the runner up is a great achievement, but we are always aiming higher and better,” says Olof Dedering, Vice President, Credit Solutions and Services, TietoEVRY.
TietoEVRY Financial BPO Customer Service team
Full list - Swedish companies that provide the best customer service in the financial services industry:
- SevenDay Bank
- TietoEVRY Credit Solutions
- Qliro
About Brilliant Awards - Customer Experience - “Best Customer Service”:
- List the companies that have succeeded in creating exceptional customer experiences.
- Based on data from companies' customer surveys. A total of 130 companies and three million customer surveys, conducted in Sweden, form the basis for the decision.
- Data collection has been ongoing since 1 January 2019 and has been collected throughout the year. All Brilliant customers are automatically included in the selection.
About Brilliant
Brilliant is part of the Wise Group and is one of the market's leading data-driven survey and action platforms for customer and employee experiences. The company offers agile and data-driven customer and employee insights that help companies and organizations make decisions that strengthen the business.
Brilliant continuously measures and analyzes employee and customer experiences. The result of Brilliant's data shows time and time again that engaged employees create loyal customers and influence the result on the last line. The company's vision is to help companies and organizations around the world unleash the power of people.
About TietoEVRY
TietoEVRY creates digital advantage for businesses and society. We are a leading digital services and software company with local presence and global capabilities. Our Nordic values and heritage steer our success.
Headquartered in Finland, TietoEVRY employs around 24 000 experts globally. The company serves thousands of enterprise and public sector customers in more than 90 countries. TietoEVRY’s annual turnover is approximately EUR 3 billion and its shares are listed on the NASDAQ in Helsinki and Stockholm as well as on the Oslo Børs.
For more information, please contact:
Olof Dedering, Vice President, Credit Solutions and Services at Tieto, olof.dedering(at)tieto.com
Read more about TietoEVRY Financial BPO service
