Tietoevry Banking recognized as Sweden’s best Customer Service Provider in Financial Services by Brilliant Future

This recognition reflects the team's dedication to delivering top-quality customer service, earning Tietoevry Banking the prestigious title as the best provider of customer service within Sweden's financial sector. Complementing our SaaS solutions for financial institutions, this achievement also proves our ability to provide leading customer experience at every touchpoint, through both direct interactions and in digital channels.

“We are incredibly proud to have been awarded the Brilliant Award for best customer service within the financial sector. This recognition is a testament to our commitment and dedication to always prioritizing our customers’ customers. Our talented team works tirelessly to understand and meet the needs of end customers, and this acknowledgment inspires us to continue delivering exceptional service. We look forward to strengthening these relationships and consistently striving to exceed expectations,” says Jenny Grahn, Head of Section, Financial BPO at Tietoevry Banking.

About the Brilliant Awards - Customer Experience:

• Brilliant Awards lists organizations that provide an exceptional customer experience
• Awards are based on the data from 123 companies’ own customer surveys
• 2.3 million customer surveys were conducted throughout the year

Today’s announcement highlights that Tietoevry Banking has consistently delivered excellent customer service throughout the full year. Brilliant's analysis also reveals that companies fostering strong employee engagement in customer service enjoy greater customer loyalty compared to those that do not engage their employees to the same extent.

About Brilliant Future
Brilliant is one of the leading platforms on the market for strengthening customer and employee relationships. With 25 years of experience and 75 employees, we provide actionable insights to clients in over 50 countries, helping organizations reach their full potential and enhance connections with customers and employees. This leads to data-driven decisions, a comprehensive perspective, and a stronger business. www.brilliantfuture.se 

About Tietoevry Banking
Tietoevry Banking is the market-leading provider of financial SaaS solutions for the Nordics and beyond. We modernize banks and unlock significant value for clients with our proven low-risk implementation of our market leading software for Cards, Payments, Credit, Financial Fraud Prevention and Wealth, as well as a modular, pre-integrated Banking as a Platform solution. With unmatched scale, expertise and specialization, we drive the industry forward by enabling financial institutions to become more agile and efficient, accelerating their digital transformation journey. We are part of Tietoevry; the group’s annual turnover is approximately EUR 3 billion. Tietoevry’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs