Tietoevry Tech Services positioned as a leader in Intelligent Automation Services in ISG Provider Lens™ 2024 report

Tietoevry Tech Services has been recognized as a leader in the 2024 ISG Provider Lens™ Intelligent Automation Services for Europe report. The report highlights the significant role of emerging technologies such as Generative AI and Agentic Automation.

According to the report, the rise of Generative AI (GenAI) and agentic process automation is significantly improving the operational efficiency of European companies. Agentic AI, while still in its early phases, is being pioneered by the most advanced players in the field. Demand for intelligent automation services is growing, particularly in industries such as manufacturing, healthcare, finance and retail. However, organizations face challenges in integrating GenAI into complex ecosystems, particularly due to stringent regulatory frameworks such as the EU AI Act and GDPR. To overcome these challenges, effective data management capabilities are essential.

"We are delighted to be ranked among the leaders for the fifth year in a row. We have made significant investments in our AI strategy to improve developer experience, customer experience and efficiency of our own IT services through responsible AI. By developing AI solutions with built-in modularity, repeatability and privacy by design, we enable our customers to unlock the full potential of Generative AI. What sets us apart is our expertise in data management and our understanding of our customers' end-to-end processes, enabling us to drive process excellence holistically," says Michael Lenahan, Head of Data, Cloud and Security at Tietoevry Tech Services.

The ISG Provider Lens™ report assesses 39 service providers and their capabilities in intelligent enterprise automation, AIOps, and next-generation automation. It emphasizes the integration of Generative AI, industry-specific use cases, and consulting services, providing enterprises with a comprehensive understanding of each provider's strengths in delivering intelligent automation solutions.

“Tietoevry Tech Services stands out as a leader in intelligent enterprise automation, demonstrating strong capabilities in next-gen automation, change management and human-centric approach. Their portfolio combines advanced IT operations with digital development and process excellence, making them an excellent choice for companies looking to improve performance across their functions. By leveraging automation, AI and data, Tietoevry Tech Services delivers comprehensive automation solutions that drive significant improvements and transformative results for customers," says Mark Purdy, Principal Analyst at ISG.

"Our core foundation for managing the full lifecycle of AI solutions and implementing solutions that deliver business value and are future-proof, comes from our capabilities as a full-stack IT services provider. We have a solid track record of delivering AIOps and DigiOps solutions to our customers," says Parag Pandit, Head of Digital and DevOps at Tietoevry Tech Services.

Leader in Intelligent Enterprise Automation

Leader in Artificial Intelligence for IT Operations (AIOps)

Leader in Next-Gen Automation

Read ISG news -> Intelligent Automation Brings Enhanced Efficiency to European Enterprises, ISG Study Finds

About Tietoevry Tech Services

Tietoevry Tech Services is a leading transformation and managed services provider, focusing on Nordic-based private and public customers across various industries. With our full scope of cutting-edge digital solutions, including applications, multi-cloud, data and AI, and security services, we help businesses thrive and keep Nordic societies running. We are a global team of more than 7,000 experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Our annual revenue is approximately EUR 1 billion.

We are part of Tietoevry, a leading technology company with annual revenue of approximately EUR 3 billion. Tietoevry’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs. www.tietoevry.com.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.