Head of HCM & CloudBorn, Tietoevry Tech Services
The challenge
Lowell had different HR tools to use across the Group after growing through acquisitions. They wanted one central tool for HR actions and reporting with extension of manager and employee self-services to cover as much of the organization’s people processes as possible. They wanted harmonized business processes while eliminating manual process steps and related human errors. Increasing the electronic transactions in HCM area to support daily work and improve data quality was also on the wish list.
The solution
"Lowell’s ambition was to provide one platform for the entire Lowell Group with a service model which makes it easy for our colleagues and managers, and efficient for our People Team to use."
Lowell Nordics Workday implementation was the 4th phase in the Lowell-wide Workday implementation project, and it was done in partnership with Tietoevry.
The Nordic implementation project consisted of Finland, Sweden, Norway, Denmark, and Estonia with approximately 1000 employees. Austria ran with the Nordics roll-out and the plans were aligned with the implementation project. In the project scope were HCM Core, Core Compensation, Absence, Recruitment and Integrations. For Performance and Talent Management Lowell used existing performance process and templates with only testing and support required. The Nordic countries were also in scope for payroll integrations and global payroll deployment alternative was investigated per each country.
Workday deployment methodology was followed in the implementation project. The Nordics implementation project has been successfully completed by Lowell and Tietoevry within a challenging timeline of 6 months. Project kicked off in June 2018 and the go-live was in the end of November 2018.
Following the investment in Workday, managers and colleagues have far more access to on-line information, tools, and analytics to support People processes across the organisation. Workday supports daily work in the HCM area by automation of operations related to HCM processes through implementation of defined platform functionalities such as interactive forms.
Click to learn how can Tietoevry and Workday support your HR transformation journey or contract us for more information.About the customer
Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all and a commitment to fair and ethical customer practices. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, and Sweden.
Lowell’s unparalleled combination of data analytics, deep consumer insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell is committed to delivering the most fair and affordable outcome for each customer’s specific circumstances.
Recruiting and people management at once
Implementing Workday with Tietoevry has enabled Lowell to recruit and onboard new team members on the same platform where changes for existing team members are done.
Transparency across Lowell
Employees are empowered to view the organization structure and search for colleagues in different roles and teams across Lowell.
Manager self-service
Managers gain visibility into management information on their teams (such as length of service, salary etc.) and ability to perform large range of tasks on their teams in Workday.
The project was run very quickly. Key success factors for the speed in implementation was the great project team which was a combination of people who knew the Lowell processes thoroughly, people who had done some of the earlier implementation at Lowell and Workday experts from Tietoevry. The team also excelled in good collaboration!
Our project takeaway
Lowell
With Workday we now have a “single source of truth” when it comes to our headcount and FTE numbers, it provides all colleagues and managers the same experience on e.g. performance and recruitment processes regardless of the country they work in.
That's how Workday supports daily work today
Lowell